ORDERS & SHIPPING
ORDER PROCESS
When placing order, please enter / upload engraving text / photo / image correctly. Order processing time is usually within 3-5 days for customized order. Orders usually be processed immediately after payment received.
NOTIFICATION OF CHANGES
If you found there’s something wrong with the text / image you submitted when placing order, please CONATCT US or email directly to support@woodtell.com as soon as possible to get it corrected.
CANCELLATION POLICY
Customers are able to cancel order within 24 hours if personalization service required.
For order that have no personalization service, customers are free to cancel the order any time before shipment.
SHIPPING
We offer free shipping worldwide. For urgent order, please CONATCT US for express shipping before place order.
America | |
United States | 8~14 days |
Canada | 8~14 days |
Europe | |
Austria | 7~20 days |
Czech | 7~20 days |
Estonia | 7~20 days |
France | 7~20 days |
Finland | 7~20 days |
Germany | 7~20 days |
Italy | 7~20 days |
Netherlands | 10~14 days |
Norway | 7~20 days |
Portugal | 7~20 days |
Russia | 7~20 days |
Spain | 15 days |
Switzerland | 7~20 days |
Sweden | 7~20 days |
Slovenia | 7~20 days |
UK | 7~20 days |
Asia | |
Japan | 5~15 days |
Korea | 7~20 days |
Malaysia | 5~15 days |
Indonesia | 5~15 days |
India | 5~15 days |
Thailand | 7~20 days |
Singapore | 5~15 days |
Oceania | |
Australia | 5~20 days |
New Zealand | 5~20 days |
Africa | |
South Africa | 7~20 days |
Nigeria | 7~20 days |
Others | write us if your region is not included above |