ORDERS & SHIPPING

ORDER PROCESS

When placing order, please enter / upload engraving text / photo / image correctly. Order processing time is usually within 3-5 days for customized order. Orders usually be processed immediately after payment received.

 

NOTIFICATION OF CHANGES

If you found there’s something wrong with the text / image you submitted when placing order, please CONATCT US or email directly to support@woodtell.com as soon as possible to get it corrected.

 

CANCELLATION POLICY

Customers are able to cancel order within 24 hours if personalization service required.

For order that have no personalization service, customers are free to cancel the order any time before shipment.

 

SHIPPING

We offer free shipping worldwide. For urgent order, please CONATCT US for express shipping before place order.

America
United States   8~14 days
Canada  8~14 days
Europe
Austria 7~20 days
Czech 7~20 days
Estonia 7~20 days
France   7~20 days
Finland 7~20 days
Germany   7~20 days   
Italy  7~20 days
Netherlands 10~14 days
Norway 7~20 days
Portugal 7~20 days
Russia 7~20 days   
Spain 15 days
Switzerland 7~20 days
Sweden 7~20 days
Slovenia 7~20 days
UK 7~20 days   
Asia
Japan  5~15 days  
Korea 7~20 days
Malaysia 5~15 days
Indonesia 5~15 days
India 5~15 days
Thailand 7~20 days
Singapore   5~15 days
Oceania
Australia 5~20 days
New Zealand 5~20 days
Africa
South Africa 7~20 days   
Nigeria 7~20 days
Others write us if your region is not included above